Course support
Let’s get you back on track.
Have a question or need help with your course? Email help@cydeavor.com.
Having trouble signing in?
Use the email address you enrolled with. You can reset your password if you need to.
Paid, but the course is locked?
Give payment confirmation a moment, then refresh your course page. If it still looks wrong, contact us with the course name and purchase email so we can help.
Video or download not working?
Refresh the lesson and try again. If the problem continues, tell us which lesson or file you were using, what happened, and the device and browser you’re using.
Need help applying a lesson?
Review the lesson’s practice task and any supplied resources. Tell us which step is unclear and what you have tried. Individual design work and personal revisions are not included in course support.
Questions about refunds?
Course purchases are final and non-refundable, except where required by law. You may request a discretionary exception, but approval is not guaranteed.
If there’s an issue, email us with your course name, purchase email, and why you are requesting a refund. We will review your request, but a refund is not promised. Read the full refund policy.
Never send passwords, card details or private client documents in a support message.